Privacy Policy

Privacy Policy for ExCraft

At ExCraft, accessible from https://excraft.co, one of our main priorities is the privacy of our visitors and customers. This Privacy Policy document outlines the types of information that is collected and recorded by ExCraft and how we use it to provide you with the best experience while protecting your personal data.

This policy applies to all services offered by ExCraft, including our website, online courses, training programs, e-commerce platform, and consultation services. By using our services, you consent to the collection and use of information in accordance with this policy.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact our dedicated privacy team.

Information We Collect

When you register for an account, purchase a product, enroll in a course, or fill out a form on our website, we may collect the following types of information:

• Personal identification information (Name, email address, phone number, etc.)

• Billing and payment information for processing transactions

• Educational background and professional information for course recommendations

• Course progress and completion data to improve your learning experience

• Comments, feedback, reviews, and other content you provide to enhance our services

We also automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device to optimize your browsing experience and analyze website traffic.

How We Use Your Information

We are committed to using your personal information responsibly. We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website and services efficiently and reliably

• Improve, personalize, and expand our website and services based on your preferences

• Understand and analyze how you use our website to enhance user experience

• Develop new products, services, features, and functionality aligned with user needs

• Communicate with you, including for customer service, updates, and marketing purposes

• Process transactions and send related information including confirmations and invoices

• Prevent fraudulent transactions, monitor against theft, and protect against criminal activity

Log Files

ExCraft follows standard industry practices regarding the use of log files. These files log visitors when they visit websites. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks.

This data is not linked to any personally identifiable information. The purpose of collecting this information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information to optimize our services and user experience.

Cookies and Web Beacons

Like any other website, ExCraft uses 'cookies' to enhance your browsing experience. These cookies are used to store information including visitors' preferences and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

We use both session cookies (which expire once you close your browser) and persistent cookies (which stay on your device until you delete them). The types of cookies we use include:

• Essential cookies: Necessary for the basic function of the website

• Functionality cookies: Remember your preferences within our website

• Performance cookies: Collect information about how you use our website

• Targeting cookies: Record your visit to our website, the pages you visit, and the links you follow

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

Third-Party Privacy Policies

ExCraft's Privacy Policy does not apply to other advertisers, websites, or services that we may link to. When you leave our website or interact with third-party content, we encourage you to read the privacy notice of every website you visit.

We may use third-party service providers to process your personal information, such as:

• Payment processors for secure transaction handling

• Cloud hosting providers for website infrastructure

• Analytics services to understand website usage and performance

• Email service providers for communication purposes

These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Data Security

The security of your personal information is important to us. We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process, including:

• Encryption of sensitive information during transmission

• Regular security assessments and testing of our systems

• Access controls and authentication requirements for our staff

• Regular data backup procedures to prevent data loss

However, please remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Children's Information

ExCraft is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information of a child under 13, we will take steps to delete such information from our files as soon as possible.

If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes to our practices, for legal reasons, or for other operational reasons. When we post changes to this Privacy Policy, we will revise the "Last Updated" date at the bottom of this page.

We will notify you of any material changes through a notice on our website or by sending an email to the address specified in your account, if applicable. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.