Complaints & suggestions

If something bothers you or does not work, or you have an idea that makes the academy better, send it from Complaints & suggestions in the menu. Your complaint or suggestion goes straight to the academy team, and you see their reply on the same page.

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1. Type: a Complaint for something that does not work or bothers you, a Suggestion for a new idea.
2. Topic: one of your workshops or courses, payment and orders, the platform and site, or something else. If you pick a workshop or a course, choose which one.
3. Title and details: a few words for the title, like “The video stops in session 3”. In the details, tell what happened.
4. Screenshot: optional. JPG, PNG or WebP up to 5 MB. It helps the team understand faster.
5. Send: only the academy team sees it.
6. My complaints and suggestions: everything you sent with its status, and “Replied” once the team answers. Click one to open it.

A complaint or suggestion page#

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1. Status: Sent, then Under review, then Resolved (or Closed).
2. Your complaint or suggestion: as you wrote it, with your screenshot if you added one.
3. The academy reply: shows here as soon as the team replies, and you get a notification and an email. Until then, you see “The team is looking at it”.